Previously known as Community Cloud, Experience Cloud helps you build communities, aid customers in finding information effectively, connect with external channel partners, agents, or brokers, allow employees to connect and collaborate. With Salesforce Platform as its base, opportunities become endless.
Experience Cloud is an online social platform for companies to connect with customers, partners, and employees, streamlining business processes and access relevant data and records. It further combines the real-time collaboration of Chatter with file-sharing of any kind on any mobile device.
Salesforce has made communication and collaboration easier. Experience Cloud enables entrepreneurs, practitioners, and organizers to connect, creating a community where they can share their expertise, ask questions and collaborate as a whole.
One of the key features is that Experience Cloud provides a portal for employees, which is beneficial for global businesses. In addition, it allows remote teams to connect, which helps them remain informed, improve and witness an increase in productivity.
Experience helps you streamline sharing of records, leads, and contacts with third-party systems, automate application processes with an application portal and access the knowledge base to provide a self-service experience to customers.
Experience Cloud aims to live up to its name to provide the “best experience” for users and employees alike, and for that, it offers multiple features.
With Commerce Cloud Digital, mark your store’s presence on social media, access optimized mobile payment, search and improve the overall customer experience.
With Commerce Cloud, you can manage many stores at a global level, product data sets, billing, pricing, product stock, etc., at your eCommerce site.
Omnichannel allows the interaction of retailers and customers across all channels, such as social media, emails, calls, etc. It also provides real-time inventory management through the said channels to show the product’s availability regardless of the location.
Engaging with customers on portals and loyalty programs will lead you to establish long-term relationships with them. Providing news and updates on products and the company itself keep your audience well informed and will help enhance the shopping experience.
The Order Management software allows you to improve the delivery process of orders worldwide, automate the payment process, and manage returns and cancellations.
Einstein AI lets you tailor the personal shopping experience for users with Product Recommendations, provide better search results with Search Dictionaries and Search Recommendations and analyze shopping behaviors using Commerce Insights.
The plans Salesforce offers for Commerce Cloud caters to both B2B and B2C with different features and add-ons. However, they follow the same structure for pricing:
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